You know who you are. You're the person who interrupts your server by shoving your glass (or pointing at it, I do love the pointing) and demanding a refill. Or the person who rolls your eyes at me when I offer you a box, dessert, or an alcoholic beverage. You may even be the person who openly mocks me while I introduce myself to you. You- I really don't like you. And lets explain why.
The Customer Who Knows ALL About Serving (But has never actually done it)-
I get at least 3 of you guys a week. You cut me off before I offer you a refill and treat me like I'm a moron by saying, "Aren't you going to at least ask if I need more water?" No, I expected you to eat your Buffalo Wings with three sips of water ma'am. And no napkins. The thing about me- I used to watch children for a living. I praise the almighty power of the napkin and worship at the altar or Wetnaps. I will drop them off at your table after I place your food in front of you. I do NOT carry them in my apron. That thing can get really gross on a Friday night. At least wait for me to finish dropping the last plate and ask how everything looks before you ASSUME that I am going to leave you napkinless with your extra ranch, fry grease covered hands.
Do not tell me that you know our companies coupon policy better than I do unless you have worked there before/ or work there now. Most of the time when I tell you something is not covered by a coupon I am not wrong. I am not trying to STEAL from you. I know what it's like to not have tons of money. I have used coupons plenty of times.
And then there is my favorite part. When you LITERALLY tell me how to do my job. It usually happens on a Friday or Saturday night. When I come to check on you, you ask me why I did something a certain way, and then tell me I should have done it THIS way. And without fail, they don't leave a tip either. I do things in a certain way, step by step. I never waste a trip in or out of the kitchen. But most of all, I do things to make the customers experience better. That is MY job, I'm a server.
The
Customers That Treats You Like Dirt
Ok, little ones, story time. Once upon a time, when I was a brand new server, all squeaky and bright eyed, I had a table with a Mom, a Dad, a daughter, and a son. They were all very nice as they ordered their drinks, and then starters for the table. I brought them the appetizer and noticed the sons soda was empty. I asked him if I could bring him another and he said, "Yes, may I please have another." And this is when the ranch hit the fan. The father went from nice to livid in seconds. He grabbed my arm (A NO, NO!! by the way) and asked me to stay for a second while he taught his son a valuable lesson. The dad then looked at me and asked me what my job was. I told him that my job was to make the customers who came into that restaurant happy and have an enjoyable experience. He cut me off before I could finish and screamed, "NO! Your job is to serve! You are a SERVER! This means that if my son wants a refill he doesn't have to say 'may I', or 'please'. Isn't that correct?" I looked at him blank eyed and barely managed to nod. He released my hand and said, "Good. Now go get me sons drink. Then you can take our order." When I went into the kitchen my manager was waiting for me to ask what was going on. I explained the situation and told him that I was fine. But I really wasn't. What I really wanted to do was to go into the walk-in and cry. Why? Because even though I am a server, I am NOT a servant. I deserve things like please and thank you. I'm a human being, with feelings. Please treat me like one.
The Customer That Runs You Into The Ground
Oh, this is one of my favorites. This is the table that acts like they are the only table in the whole restaurant. They will never ask for what they need all at once, no matter how many times you ask. They always need something new. Ranch, refill, more gravy, mustard, more chips and salsa, more ranch, box, one more box, to go ranch, ONE MORE BOX, oh, and a to go dr.pepper. But this is after the paid their bill, and of course they want a big one.
First of all, all of my tables deserve the same amount of service from me whether they are a party of 1 or 40. When I come to your table, please pay attention to what I am saying. My time is precious, and I have other tables that I am taking care of as well. I want to know all of your requests at once. I come around to all of my tables about every 10/15 minutes to check on refills. DO NOT send me back and forth into the kitchen. It will piss me off and I will start to resent coming to your table. I understand the occasional not realizing you needed something and waiting until I come back, but when you have a new request everytime I come back to your table? You are being rude. Please stop. And when this table leaves a 10% tip on the table? I make it my mission to remember your face so that when you come back in, I will wait at your table and make sure I get everything in ONE trip. And I may not be so friendly about it.
To every rude person out there who brings their 'joy' into my restaurant: Remember that I am here to help you have a good lunch/dinner. I want to make money, therefore I will not be rude or mean. Please and thank you will take you far with your server. In fact, if you're actually a decent human being to me I have been known to give you my own coupons for free desserts and appetizers. Why? Because I'm signed up to the email club and I'm not allowed to use company coupons myself. I always have at last five on me at all times. And I love to share them.
~TOWIE
The One Who Is Enlightened
ReplyDelete"No server should have to go through your bullshit."
No customer should have to go through YOUR CUTTING BULLSHIT!
It's UNFAIR to the 2nd table's time for you to take up seconds of their time to print out the 3rd table's check. I wouldn't have done that.
I would have put the dessert order in(unless I would have been called over), then gotten the refills as well as delivered them, and THEN printed the check. MAKE the 3rd table wait ***********THEIR TURN******** AS HOW THE WORLD IS EXCEPT FOR ER. EVERYWHERE ELSE GOES BY TURNS.
I think it's BS that I can't go up to you if you were my server to ask for 2 refills that you shouldn't stop taking table 5's food order to go get my refills if you think what you are doing is fair. Think about what you are doing that it's JUST LIKE interrupting you taking someone's order. CUTTING IS CUTTING ANY WAY YOU SLICE IT, ******ANY****** WAY YOU SLICE IT!(no pun intended)!
If I can't go up to you to cut, WHY can you do it to the 2nd table, huh?
The 2nd table has feelings too and their time is valuable too.
If I had table 1 asked for their check, table 2 asked for their check as well as I passed by, and table 3 asked for their check as I passed by, I would not print all 3 checks taking up my 2 other table's time. I would make 3 separate trips to the computer. WHY? Because the 1st table's time is first so it's only fair if I think just about them first since I already took time to take 2 other table's check request since they called me over. I think it's only *FAIR* I don't print out all 3 checks.
As I said before, I want you to answer my question about how you would feel if I were to go up to you *WHILE* you were taking food orders from another table to ask "Can I get 2 refills please?" I bet a zillion dollars if I had that you would NOT STOP taking their orders. You'd tell me to wait my turn. AREN'T I RIGHT HYPOCRITE? WELL, I AM WAITING.......
That means if I am right that you know you are cutting and you know that what you are doing is MORALLY WRONG! SO NO CUSTOMER SHOULD HAVE TO PUT UP WITH *****YOUR BS UNFAIR CUTTING ASSHOLE! FUCK YOU!
“I do care if you hog a table though. By doing this you are not letting me flip the table, decreasing my take home money for the day. And that pisses me off.”
You don’t care that you are pissing the customer’s off by cutting in front of their turn taking up their *****TIME********, so WHY should anyone feel sorry for you, huh? You sure don’t care about us, WTF should we care about you ASSHOLE? Seriously, you are SELFISH, SELFISH, SELFISH!
It’s decreasing your money to take home, well you are INCREASING MY WAIT TIME by not going in the order in which request came in. So we are EVEN/STEVEN then! You don’t like it, FUCK YOU! For someone like you, I’d purposely stay longer just to piss you the fuck off because you didn’t care about how long I waited for my turn. FUCK YOU!
"I will wait at your table and make sure I get everything in ONE trip."
ReplyDeleteDoes that mean you have a pad and pen *READY* to write down a LIST of things?
If not, then you sure don't want to do everything in one trip.
Also, I don't want everything in one trip at times and sometimes you can't get everything one trip.
For example, if I ask for a box, a bag, the check, a dessert, and a refill, I sure get the dessert put into the computer, but I shouldn't have to wait until the dessert is ready for you to bring all of that.
"I'm a human being, with feelings. Please treat me like one."
While I agree what that person did was just plain horrible, you aren't treating us like human beings cutting, so you deserved what you gave US, UNFAIR SERVICE!
How can you say you are a nice person that's treating us like human beings when you want to CUT in front of other people's turns taking up their *********TIME******* , huh?
You are doing it that way because you are**********LAZY********, SELFISH AND UNCARING!
You treat people like they aren't human beings, so what did you expect from that customer, roses and sunshine? Treat people like HUMAN BEINGS that have FEELINGS by NOT DOING ANY ******CUTTING********** IN FRONT OF OTHER PEOPLE'S TURNS, then MORE THAN LIKELY THEY WON'T TREAT YOU LIKE A PIECE OF DOG SHIT, GOT IT STUPID IGNORANT IDIOT?
"To every rude person"
What a hypocrite you are. You are rude when you cut. It's not right if let's say table 2 asked for 2 refills, as you pass by table 3 asks for 3 refills. I wouldn't get all 5 refills, because that's filling up ice and drink in 3 cups which is VERY TIME CONSUMING for that 2nd table that only wanted 2 refills. I would have gone to the soda station or kitchen to get the 2 refills and delivered them. THEN gone again to the soda station or kitchen to get the 3 refills. THAT'S THE MORALLY RIGHT THING TO DO!
My point is, you aren't treating people like they are human beings to do what *I* would do which is go by TURNS, then don't *EXPECT* or you can't POSSIBLY EXPECT someone to treat you well if you aren't treating them well. Think about what a hypocrite you are being complaining about people treating you like shit, but you are treating us like shit!
" I never waste a trip in or out of the kitchen."
You are if you are getting those 3 refills, because that's the first table's time that asked for 2 refills. You should only be going into the kitchen for the 2 refills, coming back to bring the 1st table their drinks first so it's fair and it's more efficient for the 1st table that asked for something first. It's UNFAIR to make the poor first table wait for 3 refills to be fixed while *THEIR TIME* is being COMPROMISED, just like I wouldn't go up to you to ask for some refills while you are taking a table's food order. Treat others as you'd want to be treated if that were *YOU* sitting there. Do you want to wait longer than you should be?
Think about it like this, you just asked for a refill, you see your server that got called over that they asked for 3 refills, do you think it's fair for you to wait for 3 more refills to be fixed? It's not. Your server should be getting your one refill and then making another trip back for the other table so that you won't wait longer than you are supposed to be and so that the 3 refills table can wait their turn as it's supposed to be that they don't get their refills faster than they should be.
You aren't a nice person, so WHY should you act like others should be to you? You are a BIG HYPOCRITE!
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ReplyDeleteMy response to you is on my blog in case you didn't get it, I am telling you here.
ReplyDeleteThe last comment that I'll ever make to you is this one. Back off, shut up, and go away. You take appsolutely EVERYTHING out of context. The To-go dr.pepper? That was in my discussion of RUNNING YOUR SERVER. Meaning that Instead of asking me for multiple things at once (which yes, I always have my server book on me to write it down), everytime I bring something to your table, you ask me for a new (ridiculous) thing. Say you need a ranch, and when I come back no you need a honey mustard. And when I come back with that honey mustard, you need something else. You are now STEALING my time therefore STEALING from my other tables.
ReplyDeleteWe both have opinions Springs1. I do not agree with yours, you do not agree with mine. However, we are both human beings and I happen to be a server who wants to focus on doing my job to the best of my abilities. Whether you agree with my methods or not, I have not had a customer complaint in over a year for my service.
When I talked about my coupons, I make sure that I read, re-read, and talk to my managers about what it covers/doesn't. If it is in plain english, it is not that hard to understand. I do apologize about your horrible experience though. It paints restaurants in a bad light after things like that happen. The only reason I brought it up is the people who try to get things for free. It doesn't happen often, but it is a problem for me because I do not enjoy arguing with my tables.
I hope that you can find some happiness. I know that I have. I don't feel like bickering back and forth anymore.